Complaints about Ofsted’s work: proposed improvements to the process

Ofsted is reviewing arrangements for the handling and investigation of concerns about their work and the conduct of their staff to ensure that their approaches match the needs of those making complaints.

This consultation outlines how Ofsted proposes to develop their complaints procedures, creating a transparent process that is fair, accessible, and makes the best use of the valuable information provided by complainants to improve services. IfL is inviting your comments in response to the consultation, which closes on 13 January 2010. Please email deputyceo@ifl.ac.uk

Read more about the proposed improvements on Ofsted's website.